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Structural Vibration Solutions A/S offer all our customers and end-users the possibility to sign up for a Service Agreement. You subscribe to this service agreement for one year at a time, starting from product delivery date or the date of expiration of a previous service agreement. The service agreement covers:

A major software update at least once a year, covering new features as well as keeping up to date with current operating systems

bulletRegular software maintenance

bulletDay to day technical support either by email or phone

bulletInternet support site with Frequently Asked Questions

bulletService can be signed up for one year or more

bulletNotification of service expiration date one month before

bulletFree seats at SVS Webinar User Training Course which will be held minimum 5-6 times per year

Service Renewal Policy
Service renewal specified above shall be provided in accordance with Structural Vibration Solutions A/S service policies. At the end of every service term the service term will automatically be renewed for successive terms of one (1) year at Structural Vibrations Solutions A/S then-current fees, unless notice of non-renewal is given by either party no less than three (3) months before the expiration of the term.

 

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